Technical Team of engineers is dispatched to a site to identify a baseline from which to begin. This critical step enables our team to learn about the unique environment and gather information to produce an actionable plan to address issues. This process includes WiFi Heat Mapping, Spectrum Analysis, Physical Inventory, Data Closet Cleanup Inspection, and recording the performance of the wired and wireless network over a period of time. This proven methodology allows our team to then correlate this data to our customers’ specific challenges and many times for the first time truly answer the question “I really want to understand what is happening in my environment and how it is impacting my business”. Once we agree as a unified team what the issues are we can create a synergistic approach that empowers the current team and allows our team to fill in where appropriate to reach a common goal of a stable and reliable network without the surprises.