Managed Services (WaaS)
Monitoring – Data Collection
Our system of monitoring devices captures critical data 24×7 for use during initial assessments and are critical to ensuring the collection of data for forensic analysis during a network event.
The immense volume of data collected is then interpreted by our team to produce actionable intelligence for significantly expedited troubleshooting. By quickly eliminating what the problem is not, we can align resources strategically to focus on a rapid resolution.
Analysis of the data reveals both acute and trending issues. By making our customers aware of trending issues before they become major problems remain strategic and focused on long term success.
When an issue arises, we can notify your team of the issue as needed. Thresholds are established for critical and warning type events and able to be routed as needed.
As alerts and warnings are triggered our team can filter them and perform root cause analysis to focus the troubleshooting effort for your team to direct efforts strategically. This is the difference between asking for a map and asking for directions. We will provide the compass to follow.
When alerts are triaged we can then take the information and move to resolve on your behalf. In this case our team is empowered to proactively resolve issues for you. This is the difference between asking for directions and having us drive your car to the destination.